Refund policy

Return and Refund Policy

At To The Point 101, many of our products are made to order. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind.

Please review the product description, size chart, color options, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery so we can review the issue.

To help us process your request, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If the issue is approved, we will offer a replacement, exchange, or refund depending on the situation.

Non-Returnable Items

We do not accept returns or exchanges for:

• Incorrect size ordered
• Wrong color selected
• Change of mind
• Buyer’s remorse
• Items that have been worn, washed, altered, or damaged after delivery

Sale Items

Sale items are final sale and are not eligible for return or refund unless the item arrives damaged, defective, misprinted, or incorrect.

Refunds

If a refund is approved, it will be processed back to the original payment method. Please allow time for your bank, credit card company, or payment provider to post the refund to your account.

If your refund has been approved and you have not received it after several business days, please contact your bank or payment provider first. If you still need help, contact us at tothepoint1018@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, misprinted, or incorrect.

Please contact us before sending anything back. Items sent back without first contacting us may not be accepted.

Order Issues

If you receive the wrong item or there is a problem with your order, please contact us as soon as possible so we can review the issue and make it right.

Contact Us

For refund, return, or order questions, please contact us at:

tothepoint1018@gmail.com